According to file config.xml that you can find in apk in folder assets, there are two different Livechat supports:

LivechatSupport="" PayLivechatSupport=""

Are they treating us differently?

My personal experience as f2p player (so far) with IGG support is extremely bad. They seem to be a bunch of incompetent people with no real effort or knowledge.

Edit: 2014-09-24 I found out that PayLiveChat is support line solely for payment issues, and therefore I'm truly sorry for my rushed conclusion.

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